...by Daniel Szego
quote
"Simplicity is the ultimate sophistication."
Leonardo da Vinci

Sunday, August 12, 2018

The new divide of the information society

There will be a new divine in the information society between people producing information and people consuming information. As information can be simpler and more automatically produced every day, like with the help of massive online courses, chat bots, and different online platforms, it will be more and more information produced by less and less people.

Services will become more and more automated, meaning that more customer service will be carried out by bots or robots, resulting a cost factor saving in the employees and enabling fully automated decentralized companies. As an average customer it will be more and more complicated to fight through the bureaucracy of  bots and robots and get to a "living" person.